POLICIES | Divine Escape Salon and Spa

Spa Etiquette

At Divine Escape Hair and Body Studio, we want our clients to reach an ultimate level of relaxation and well-being.

We strive to have a quiet and tranquil atmosphere, so when visiting Divine Escape, please remember to:

have cellphones off or set to silent
absolutely NO talking on cellphones
our minimum age requirement for clients is 7 years
please speak in a quiet voice
leave small children at home

Spa Policies

Payments

We accept Debit, Visa, MasterCard, Cash and E-transfer.

Booking

It's recommended you book your appointments 2-3 weeks in advance if possible. Many of our technicians and therapists are booked in advance. But we encourage you to check in for last-minute openings.

Bookings may be made in-person, by telephone or email.

First Time

A deposit of $25 is required at the time of booking for all first time clients. This deposit will be applied to your first service.

Cancellation

As part of our continued effort to provide our clients with the very best of service and accommodate all appointment requests we’ve had to make some adjustments to our current cancellation policy.

We want to note that we are a one-on-one experience; so, we have specifically blocked that entire time just to see YOU! We must request 48 HOURS NOTICE to cancel or change an appointment. This will allow us to offer the appointment time to another guest and ensure that our staff isn’t financially inconvenienced.

Failure to provide 48 hours notice will result in charging a Missed Appointment Fee which is 50% of the appointment missed, arriving more than 15 minutes late may also result in this fee if your therapist is unable to perform your service due to timing.

This also applies to last minute modifications, you will get charged 50% of the service you cancelled.

Your cooperation and understanding in this matter are greatly appreciated.

Thank you for being respectful of our time and yours!

*If you need to cancel during our off hours, please email us AND leave us a voicemail*

Late Policy

Please be aware that if you are running late, your spa experience will be shortened in order to honour the time reserved for our next Guest. If you are too late to complete your service you will be required to pay for the full missed appointment fee prior to rebooking.

No Shows

No Show’s will be required to pay for the full missed appointment fee prior to rebooking.