Salon & Spa Policies

At Divine Escape Hair and Body Studio Ltd., we want our clients to reach an ultimate level of relaxation and well-being. We strive to have a quiet and tranquil atmosphere, so when visiting Divine Escape, please remember to:​​​

  • Have cellphones off or set to silent. Absolutely NO talking on cellphones.

  • Our Minimum Age Requirement for Clients is 6 years.

  • Please speak in a quiet voice.

  • Leave small children at home.

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Booking

It is recommended that you book your appointments 2-3 weeks in advance if possible. Many of our technicians and therapists are booked in advance. But we encourage you to check in for last-minute openings. Bookings may be made in person, by phone or online.

Gratuities

If you enjoyed your service and wish to express that in the form of a tip, you can do so at time of payment. Tips are greatly appreciated, but are not expected or necessary.

Payments

We accept debit card, Visa, and MasterCard, & E-transfer for payment.

COVID-19

Protocol Changes due to COVID-19

All guests are required to wear a mask and follow our in-store protocol, failure to do will result in refusal of Service.

 

Deposit required at time of booking for all first time clients.

Please do not come to Divine if you are feeling ill, have come in to contact with anyone ill or have traveled in the last 2 weeks.

 

No Walk-Ins permitted at this time.

 

No beverages or snacks will be served.

No Refunds or Exchanges of Product at this time.

 

Online Booking is currently suspended.

 

Please come alone to your appointment. 

Cancellation, No-Show, and Late Policy

Your appointment time is something we have especially set aside for you. If you are unable to make your appointment, please notify us 24 hours prior to avoid being charged 50% of your treatment fee. If you fail to make your appointment and provide no notice, that will be considered a no-show and you will be charged 100% of your service.

 

Clients who arrive after their appointment time will have their appointment shortened and modified so as to not inconvenience the next client. If the client has arrived too late into their service, they may be rescheduled to another time or day.

Gift Certificates

Divine Escape Hair and Body Studio Ltd. gift certificates are available. They may be purchased in any denomination or service, and are for the dollar value only of the purchase price. They can purchased in person, by phone, or online. They have no expiry and are non-transferable and non-refundable.